FAQ's

1. Courier Information

We offer nationwide delivery across RSA. Rates vary between areas and will be determined during the checkout process. Should you require a custom quotation, please don't hesitate to contact us. 

We also offer collection options from our Studio in Welgelegen, Cape Town & beanbag collections from our partner, BeanBagFilling.Co.Za in Pretoria.

Feel free to contact us via WhatsApp if you're unsure of anything - 0826167020

2. Returns Policy

We trust you'll be 100% satisfied with your purchase. Should something unforeseen occur however and an item needs to be exchanged, we request you to kindly consider the following.

  • Any item may be exchanged within 7 days of purchase providing it is returned to us in its original condition and packaging.

  • Regrettably no cash refunds are offered, however you can exchange an item for one of similar value OR request a Gift Voucher to be issued.

  • No exchanges on Custom Made Orders OR incorrect sizes ordered. 
  • Transportation and Courier costs of returned items are for your own account.

3. Collection 

An added benefit for our Cape Town based clients is the ability to view and / or collect your items from our Studio. We're situated in the serene suburb of Welgelegen, a mere 16 km's from CT CBD and a stone's throw away from the magnificent Wine Estates in the Durbanville Wine Valley. 

We'd love to meet you, so feel free to visit and browse our collection when you're in the area. 

Gauteng clients can now collect their beanbags (Free of charge) from our partner, BeanBagFilling.Co.Za in Pretoria. This excludes the "Deluxe" variant Beanbags. 

4. FAQ's

  • Where are you situated? We're situated in the serene suburb of Welgelegen, a mere 16 km's from CT CBD and a stone's throw away from the magnificent Wine Estates in the Durbanville Wine Valley. We also have a beanbag collection point in Gauteng. 
  • What are your operating hours? We are open on the following days, by appointment, Mondays to Fridays 9am to 5pm & Saturdays 9am to 11am
  • What are the lead times on orders? 5 to 7 Business Days from order, unless the items are in stock, in which case it is shipped the next day. 
  • Do you custom make items? Yes. We absolutely love what we do and if there's something you need, that's not currently offered, please contact us so we can provide you with a custom quotation. 
  • Can I view the items prior to placing my order? Yes, if you reside in the Cape Town area, you can view the items at our studio, situated in Welgelegen. Prior appointment required. WA 0826167020
  • How do I know if the size will be right for me? Typically, size small would be suitable for toddlers, medium for children and teens, large for adults and XL for Free State Rugby Players, WWE Wrestlers and those looking for extra comfort and space. 
  • Do you offer Free Delivery? Yes, our teepee tents are shipped free of charge nationwide & we offer Free Delivery on our beanbags to all Cape Town Clients, within 50km of the CT Intl Airport. Rest of SA can obtain custom quotations on delivery by WA us on 0826167020
  • Can I wash my beanbag? Yes, all our beanbags are manufactured with quality upholstery fabrics. Simply unzip the outer cover for easy cleaning and washing.